TYPE:ServiceMODEL:Jetta GLIYEAR:2025
They are very transparent as to what needs to be done. They check things out first and only charge what they actually work on.
Average Score (327 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
Excellent experience. Nick Withers our salesman, and the whole Basil team were fantastic. Everyone was professional, and knowledgeable in their specific areas.
TYPE:SalesMODEL:TiguanYEAR:2024
I had a pretty good experience when I leased my new VW. However, the SUV that was cleaned up for me to lease had an engine light on and an issue with the breaks. Luckily, there was another SUV just like it and they prepped that one for me and all is well and I'm happy with my new Tiguan.
TYPE:ServiceMODEL:TaosYEAR:2024
Very good service
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
I was greeted quickly by Nick and he took charge of my vehicle right away. The maintenance work I had scheduled was done to my satisfaction. The video review of my vehicle’s status was very helpful.
TYPE:ServiceMODEL:TiguanYEAR:2024
The customer service is always outstanding when I take my vehicle in for any service.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Refused to fix my front parking sensor that has already been replaced and inspected several times by Basil and other dealers. Claimed that Northtown could only fix it.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2018
The service team is the best at this location. They are super knowledgeable and will work to find a solution to any issue with your vehicle.
TYPE:ServiceMODEL:TaosYEAR:2024
They are always pleasant and helpful.