Average Score (309 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

309 Ratings

4.9 Average

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  • Richard H.11-07-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Lindsay H.11-06-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great communication and prompt resolution for car issues.

  • Dominick C.11-05-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    The customer service was great, the over all experience was outstanding, and I got what I wanted with little stress.

  • Jeffrey C.11-03-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everyone at the Basil VW are so pleasant and accommodating. Couldn’t ask for better service at a dealership. Couldn’t be happier.

  • Ronald W.10-28-2024

    TYPE:ServiceMODEL:ArteonYEAR:2023

    Ease of making appointment for recall service. Prompt and courteous service at appointment time.

  • Ken D.10-28-2024

    TYPE:ServiceMODEL:JettaYEAR:2022

  • Debra P.10-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Thomas L.10-26-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Both the sales and service staff Both sales and service staff are attentive, accessible and willing to go the distance in rectifying any issues I’ve had.

  • Andrea B.10-25-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Courteous prompt service. Joshua Daul was awesome