Average Score (309 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

309 Ratings

4.9 Average

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  • Denise L.01-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

  • James D.01-19-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Everything was great, except I told the service writer when I made the appointment that I needed the car by 3pm and I did not leave with it until 4:10 pm. Time is money for not only your company but also for the people having the work done on there vehicle. I should not have been told it would be done if that was the case.

  • Steven D.01-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Valerie L.01-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great service. Prompt and do friendly.

  • Patricia B.01-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Fast efficient and friendly

  • Laura K.01-16-2025

    TYPE:ServiceMODEL:GolfYEAR:2019

    Everything went well. I was a bit apprehensive because of last year’s oil change that did not go well. We told Amber about it and she noted our concerns.

  • Diane K.01-10-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Customer service was excellent. Communication was thorough.

  • Mark M.01-10-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Brian M.01-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Great service

  • Dina B.01-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021