Average Score (309 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

309 Ratings

4.9 Average

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  • Nancy E.04-01-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    My salesman Tony always makes the buying experience as smooth as possible

  • Nolan B.03-31-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Great communication about status of parts and recalls

  • Teresa T.03-31-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Excellent communication throughout the appt

  • Sally F.03-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Shawn L.03-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Joseph G.03-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Amber listened to my concern, understood that a molding fell off ( and it wasn’t my fault )and reassured me that she would handle the situation ……..and she did.

  • Edward N.03-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Amber is the best She was calling or texting me the updates on my vehicle when they were working on it for the week it was there

  • George A.03-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Geraldine D.03-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Amanda S.03-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Basil VW of Lockport have been amazing. This visit I cam in as a precautionary measure to have the car checked for a cross country trip without an appointment. Outstanding service was received