The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Chris M.04-09-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
I want to express my appreciation for the outstanding service I experienced at your dealership. From the very beginning, everything was handled with professionalism and a genuine focus on the customer. Scheduling my appointment was seamless, and I appreciated that you kept to the agreed-upon time and provided accurate time estimates for the service. Your team was both friendly and professional, making me feel welcome from the moment I walked in as a first-time visitor. Greeting me by name, showing me the coffee bar and waiting room, and keeping me updated throughout the process—these thoughtful touches did not go unnoticed.
The way you provided recommendations without any pressure felt refreshing and respectful, and the offer of a free car wash that doesn’t expire was a considerate gesture, especially given my tight schedule that day. Having dealt with competitors who seemed indifferent to customer-focused service for years, this was a welcomed change. You’ve earned my trust and my business moving forward.
Frank T.04-08-2025
TYPE:ServiceMODEL:ArteonYEAR:2019
Josh and the service team are always top notch
Monica P.04-08-2025
TYPE:SalesMODEL:TiguanYEAR:2024
Liked Nick's attention to detail. Steve was very thorough with the financing paperwork
Thank you!
Bradley W.04-07-2025
TYPE:ServiceMODEL:TiguanYEAR:2019
I requested an appointment to check my brakes and was really impressed — they were able to take my car in right away, no waiting at all when I arrived. The team also provided a detailed video showing exactly what was checked, which made me feel confident and informed. Overall, I’m very satisfied with the service — fast, clear, and professional!
Emily B.04-07-2025
TYPE:ServiceMODEL:TiguanYEAR:2020
John Y.04-06-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
Just great service, and people.
Stephen G.04-06-2025
TYPE:SalesMODEL:TiguanYEAR:2024
Robert H.04-04-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
The desk people are friendly and helpful and my issue was addressed promptly
Alexander Z.04-02-2025
TYPE:ServiceMODEL:ID.4YEAR:2021
Almost every time of service it wasn't done so I had to make another appointment to fix the problem. Parking break, door handles 3-4 times, charging door 3 times.
Jill M.04-02-2025
TYPE:SalesMODEL:TiguanYEAR:2024
First time buyer at Basil. Was pleasantly surprised by how easy and relaxed the whole purchase experience was. Sales person was super nice and very accommodating. Trading in my car was easy and stress free.
