TYPE:ServiceMODEL:TiguanYEAR:2023
I like the video that the service man sent me about my vehicle.
Average Score (327 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ArteonYEAR:2023
Great customer service
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The dealer did everything thing right. The problem was VW Corp. they didn't have the part it was back on back order Took 3 weeks and when it arrived it was broken and had to reorder. The par was installed but had to be taken to another VW dealer to be programmed This took a few days to be accomplished. Basel dealer did give me a loaner vehicle at no charge. I did not like not having my vehicle for such a long time. The VW Corp. was the problem. The Dealership was great.
TYPE:ServiceMODEL:TiguanYEAR:2024
Provided a video of the as-found conditions, clearly explained what was good and what was needed, performed the service as explained, and quickly.
TYPE:ServiceMODEL:Jetta GLIYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2018
I like going to the dealership for key repairs but the general cost is slightly higher than a local shop but the diagnostic cost makes the final bill 20-25% more than going to a local shop. It makes it very difficult to justify the choice.
TYPE:ServiceMODEL:TiguanYEAR:2018
I also get great service, I didn't have an appointment and was only there for about 2.5 hours. I drive 30 mins to this location because the service is normally good.
TYPE:ServiceMODEL:AtlasYEAR:2019
I want to express my appreciation for the outstanding service I experienced at your dealership. From the very beginning, everything was handled with professionalism and a genuine focus on the customer. Scheduling my appointment was seamless, and I appreciated that you kept to the agreed-upon time and provided accurate time estimates for the service. Your team was both friendly and professional, making me feel welcome from the moment I walked in as a first-time visitor. Greeting me by name, showing me the coffee bar and waiting room, and keeping me updated throughout the process—these thoughtful touches did not go unnoticed. The way you provided recommendations without any pressure felt refreshing and respectful, and the offer of a free car wash that doesn’t expire was a considerate gesture, especially given my tight schedule that day. Having dealt with competitors who seemed indifferent to customer-focused service for years, this was a welcomed change. You’ve earned my trust and my business moving forward.