TYPE:ServiceMODEL:TaosYEAR:2024
Average Score (327 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
The customer service at Basil VW in Lockport is excellent ! They go above and beyond to accommodate the needs of the customer . I recently had surgery and was recouping during the time that my car was being serviced . They graciously picked the car up at my house and dropped it back off . I am so appreciative to have had one less issue to worry about !
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:AtlasYEAR:2025
It was a very smooth and nice process. Sales person nick helped us a lot. Finance manager Steven was very helpful for getting our rate lower. Overall it was a very nice experience
TYPE:SalesMODEL:TaosYEAR:2025
My Family has purchased multiple vehicles from this location and have always had a fantastic experience. Negotiations are straightforward, and transparent. I will continue to shop at this location and refer others to do the same. Kevin has been our salesperson for our last 3 vehicles and has been excellent.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2019
The visit was outstanding as usual.