Average Score (329 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

329 Ratings

4.8 Average

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  • Mary H.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Always consistent and professional service. I always feel valued when I come in.

  • Lauren F.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Basil Volkswagen has always been outstanding in my dealings with them from leasing to buying out the lease and service. The service department is always very pleasant and helpful and does an great job.

  • Kenneth C.08-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

  • Gail N.08-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Jesse K.08-14-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Great customer service. Were very helpful in assisting with my service contract

  • Anthony H.08-13-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    The people are friendly and explain everything without any BS.

  • Kymberly D.08-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Amber was amazing. Both on the phone and in person, she was able to help me with my many, many questions as well as get my vehicle serviced.

  • Stephen S.08-13-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Was very impressed by the maintenance video, felt like I was wright there with the maintenance crew.4

  • Ursula Z.08-13-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Victor M.08-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    My service person, Amber worked diligently to help resolve my problem. She was extremely helpful with both her knowledge & and suggestions